Refund Policy
Carneystore are committed to quality products and gaining your highest satisfaction.
We welcome feedback, both positive and negative as this will help us provide a better service and product in the future. If we are not aware of a problem we cannot rectify it.
Our policy lasts 30 days. If 30 days have gone by since your purchase and you haven't got your order yet, we will make a 100% full refund.
Our refund and replacement policy are eligible only for incorrect and or defective item(s). We cannot accept any claims if it is a result of item type or model that was mistakenly chosen by purchaser.
To file your claim, send us an email at support@carneystore.com. We require at least a photograph of the item and the receipt or proof of purchase to complete your claim. Once your claim is received and inspected, we will send you an email notification of the approval or rejection of your claim.
We cannot guarantee reshipment for lost item due to incorrect address provided by purchaser. We strongly encourage you to carefully check your order details and shipping address on your cart before making any payment.
CANCELLATIONS
By using our service you agree that you are fully aware of and committed to all actions and transactions you carry out through our site. Therefore, any cancellation request of transaction that have been fulfilled will be rejected. Cancellation request only receive before 24 hours from ordering time.